1. IMEI services pricing can change without notice. However we will always strive to offer best possible service at best price.

2. Once IMEI is submitted, no cancellation is allowed within the stated processing time. Processing time described is an approximate value, it is not guaranteed since it depends on server loads, network availability, etc. We will do our best to obtain all unlock codes as quickly as possible. As we will do our best to cancel your order if you are in trouble.

3. If you claim codes/service doesn't work, clear continuous video must be provided so we troubleshoot and assist further. If you are having difficulties please contact us for further instructions on what we need to resolve your problem.

4. Factory databases services as LG, HTC, Motorola, Samsung etc. are non-refundable as codes comes from the factory and are correct. If they don't work the problem is with the particular device be it being hardlocked, modified or with firmware issues. If a carrier decides to relock Apple device, which occurs in 0.01% of the cases, we will not be responsible nor we will refund the purchase.

5. Wrong purchase, wrong IMEI submission or hard locked phones(unless service is for unlocking such phones) will not be refunded.

6. If your phone is already unlocked or not asking for a code, no refund will be provided. Make sure your phone prompt for a code and is not unlocked prior to purchase.

7. Only retail purchase is elgible for refund. Wholesale credit is strictly non refundable, if customer is to use the lower wholesale pricing and unlock fails for some reason, he will need to use the remaining credit for other unlocking services.